Sector
Banking operations

Gender
Male

Date of Birth
19-08-1985

Visa Type
Visit Visa

Visa Expiry Date
17-01-2021

Academic Level
BACHELORS DEGREE

Sponsor Visa Expiry Date
17-01-2021

Experience
7

Languages
ENGLISH, ARABIC, HINDI, TAMIL, KANNADA

Skills
Customer Service , Data Entry, Document Controlling, Multi-tasking, Time Management, Cash Management, Strong Interpersonal & Communication skills, Phone Handling Etiquette, Creative Skills, Negotiation skills, Microsoft Outlook, Word, Excel

Work Experience
TRAVELEX WORLDWIDE MONEY EXCHANGE - ABUDHABI INTERNATIONAL AIRPORT Period: OCTOBER 2018– JUNE 2020 Designation: CUSTOMER SERVICE REPRESENTATIVE & RETAIL SALES CONSULTANT Key Accountabilities ? Deliver Excellent Customer Service ? Follow the sales process in order to maximise sales ? Understand features and benefits of all Travelex product lines. ? Use every opportunity to upsell and cross-sell. ? Achieve individual KPIs and Targets ? Adhere to promotional marketing offers ? Manage Till stocks. Responsible for restocking and consolidation for daily trade. ? Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements. ? Preparing Sales Report for sending Daily reports for Sales Targets achieved based on specifications per day. ? Ensure Compliance to legal and corporate requirements ? Maintain high standards of housekeeping and presentation of stores. ? Complete training within required timelines ? Analyze Customer flow of Cash based on Departures & Arrivals at the Airport and currency exchange of UAE Dirhams and more than 60 currencies across the globe. ? Consolidation of separate Cash into one single bundle and transfer to main branch to distribute according to branches in circulation of stock based on requirement. ? Following the KYC policy as a responsible Travelex employee initiating a transaction or opening a customer account, to ensure to ‘ Know your customer’ Policy frequently. Billing Officer Nmc Specialty Hospital, Abu Dhabi - United Arab Emirates From Nov, 2017 to Till May, 2018 (0 Year, 6 Months) Job Profile Job Summary : Receives payments for hospital bills. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating cheques. Responsibilities • Receives payment by cash, cheque, credit cards & vouchers as per payment slip. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Greet customers entering establishments. • Answer customer’s questions, and provide relevant information to patient about insurance company’s procedures and policies. • Compute and record totals of transactions. • Track the correct service with price as per request by the doctor. • Verify the insurance card validity, coverage and approval status. Check doctors and patient signature on the claim form. • Issue receipts & detailed summary of bills. • Updating in-patients bills. • Informing interim In-patient billing summary to patient daily. • Submitting daily claims forms and related documents to accounts. • Submitting previous day collection to accounts. • Compiling and maintaining of reports and records. • Work in all shifts as scheduled by the Head of Department. • Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. • Familiarize themselves and comply with all OSH and Infection Control Policies, Standards and procedures and instructions. • Be familiar with emergency and evacuation procedures. • Assist with preparation of risk assessments. • Cooperate with their employer with respect to any action taken by the employer to comply with OSHMS requirements. • Notify supervisor or Department Safety facilitator of any hazards, environment, health and safety mishaps or incidents within or outside their area of work. • Supports Continuous Quality Improvement and participates and contributes and contributes to all the quality assurance activities of the service. NATIONAL BANK OF ABU DHABI (FAB), ABU DHABI Designation: CUSTOMER SERVICE OFFICER & ENCODER IN FINANCIAL & SETTLEMENT DEPARTMENT (KHALDIYA HEAD OFFICE) Back end Office Key Accountabilities ? Mentored and coached new bank tellers Preparing MIS Reports (Management Information System) for sending daily reports of Easy Payment Plans, Balance Transfer & Easy Cash, Al Futtaim Transactions to Portfolio Managers and Departmental heads. ? Document controlling for collection, scanning and uploading documents following set procedures. ? Proficient in computer software programs such as word processors, spreadsheet programs and database systems. ? Proficient typing skills and processing multi-tasking transactions. ? Work with documents and records across various departments, including portfolio and charge back team. ? Recommending product and cross sell products to customers (credit cards, homes loans, personal loans) ? Conducting balancing and handling cash transactions. ? Carrying out reconciliation of transactions and sending daily report to the Line Manager. ? Handling bank teller duties that include processing petty cash claims, ensuring documentation is in order and providing the accurate amount of cash to those claims. ? Handling the foreign exchange and money market dealing entry for accounting record keeping for the valuable high profile customers. ? Notifying any possible suspicious transactions or suspicious nature to supervisor. ? Handling and opening of new accounts including Know Your Customer (KYC) documentation and daily cheque clearance. ? Accurate processing of customer fulfilment actions. ? Preparation of mail dispatch schedules & maintaining proper records. ? Proper documents filing, copying, preparing mail schedules and scanning activities. UAE EXCHANGE- IN DUBAI AND ABU DHABI Designation: SERVICE OFFICER Key Accountabilities ? Receiving and responding to customer service account inquiries on account balances, transaction details, statements, fees and charges. ? Opening and closing of new accounts, alterations to existing savings and cheque accounts. ? Handling inquiries for home, car and personal loans and internet services. ? Handling cash transactions and cash balancing, overseas transfers and managing foreign currencies. ? Setting up periodical payment authorities on accounts. ? Promoting bank products and services and identifying customer needs. ? Changing statement of account cycles. ? Identifying customer needs. ? Referring customers to appropriate banking services and representatives. ? Collection of Documents including bank details, branch names and preparation of NRI accounts and ability to find and prepare documents. * To provide excellent customer service at branch customer * To attend customers for all business transactions at the counter. * Attend customers for making Remittance, currency exchange, demand drafts / telex transfer / electronic transfer, etc * To answer customer complaints, branch detail enquiries, transaction enquiries, rate enquiries, conversion. * Prepare End of day report & cash reconciliation * To provide information of new or additional services. * To provide currency exchange & remittance delivery information. Prepares daily & weekly sales reports * To perform a role of lobby assistant in branch. * To perform a role of marketing & sales executive during off-peak business hours. * To maintain records, prepares reports and performs work processing assignments & related clerical duties. * To give information to customer about different modes of transaction, rates for different transaction/prices, * To give information on local promotions & activities and other info that provides valuable service to our customers. * To make sure that all the required tools are available in the branch and inform the BM or the concerned dept for flyers, posters, forms. * To contribute towards branch business development. Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty. Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensuring all information was accurate and recorded, and making changes to database as necessary. Promoted Go Cash prepaid cards to customers while providing service or during follow-up calls and achieved or exceeded revenue expectations as a result. Collected customer information, assessed issues and determined possible solutions. Reviewed reports of customer interactions with staff and other activities to identify and solve issues. Communicated with customers regarding Xpress money, National Bonds & Western Union transactions and addressed and resolved customer issues. Enhanced service delivery by recommending changes to procedures and products in response to customer feedback. Effectively handled all calls in phone queues, resulting in 35% improvement over previous records. Answered inbound calls daily and efficiently directed callers to correct individual or department. Deliver excellent customer service at branch customer. Attend customers for making Remittance, currency exchange, demand drafts / telex transfer / electronic transfer. Answer customer complaints, branch detail enquiries, transaction enquiries rate enquiries, conversion of transaction based on customer requests Prepare End of day report & cash reconciliation & provide information of new or additional services. Deliver currency exchange & remittance delivery information. Prepare daily & weekly sales reports. Perform a role of lobby assistant in branch & perform a role of marketing & sales executive during off-peak business hours.

Description
Customer Services specialist with extensive management experience. Strong Interpersonal skills in employee meditation and team-building. Performance driven and innovative problem solver with proven ability to achieve and exceed all aspects of finance